Pre-Sale Questions

• Can I use a theme on more than 1 site?

  Yes, If you opt in for the 5-Sites Licence or the 25-Sites License plan.

• Do you charge automatically for the renewal?

  Yes. However, you can cancel the subscription at any time if you like within your active subscription period.

• How can I get support for the purchased product?

  Please visit our support page to get support. Our dedicated technical support team will get back to you from few minutes to 24 hours time (workdays). We provide support in weekends as well for premium users only.

• What is your refund policy?

  If Chained PRO is not fit for your purpose or simply if you don’t like it, we will be happy to provide a full refund within 14 days of the original purchase. No Questions Asked.

• What happens when my license expires?

  Your site remains intact. Once the license expires, support and updates will be cut off.

• What about support and updates?

  Support and Updates are included for one year if you purchase the subscription-based plan Annualy. With license renewal, support and updates are also renewed. If you purchase the lifetime plan, support and updates are included for a lifetime. If you have a valid and active license key, updates will be delivered automatically from the WordPress dashboard.

• What does support cover?

  Support covers getting setup, trouble using any features, bug fixes and simple CSS customizations. Unfortunately, we cannot provide support for modifications or 3rd party plugins integrations. But we can show you some guidance and provide simple CSS customization.